FAQs
U.S & Canada
Deliveries usually take between 5 - 10 business days once shipped. Please allow 3-5 business days for our distribution center to process your order.
International
Orders can be shipped to most countries internationally. They're generally longer than domestic shipments by 5 business days, but occasionally take more than 15 business days.
Please Note:
These orders are estimates and some orders may arrive after the given range due to reasons beyond our control (i.e holiday seasons, issues with customs or with postal service, weather etc.).
Please allow up to 14 business days before emailing.
Shipments outside North America may incur customs fees depending on the destination country. The fees may vary depending on your order value, country limits, and other factors based on the product itself.
2. Can I track my order?
Absolutely! Once your order is shipped, a tracking number and a link will be sent to the email provided upon checkout. Please allow 3-5 business days to receive your shipment notification as our distribution center prepares your order.
Once shipped, delivery generally takes 5-10 business days for domestic orders.
3. Can I change my order?
It depends. If your order was just placed, and hasn't been processed by our distribution center, then the order still has time to be canceled and you can place a new order for the correct products.
However, if your order has already been processed or shipped out, we're unfortunately unable to make any changes.
4. Can I return my order? If you'd like to return your order, it must be returned within 30 days and the products must be unworn, unwashed with all tags still attached. Please note, the customer would be responsible for the return shipping.
If you're looking to exchange an order, we unfortunately don't provide this with our return policy. If you have any questions, feel free to contact our support team.
5. I received a faulty item?
In the unlikely event you have received a misprinted item, please contact support immediately with the following information:
- Your order number
- Image of the misprinted item
- A description
- Request for replacement or credit.
Please do not return any damaged goods unless advised by a member of our customer service team, it may result in a slower resolution time.
In the unlikely event of an issue with your order, we send you a replacement at no cost to you or a sales credit. (i.e design issues, received wrong item).
You won't have to go through the trouble of returning it and you can donate any unwanted products to your local charity.
If your parcel has been damaged upon delivery, please take an image and send it straight to our support using the information provided above.